Last updated: August 29, 2026
Ingenium Concepts operates Ingenium Orbit, a point-of-sale and customer rewards platform used by retail merchants. This policy describes what we collect from customers who enroll in a merchant's rewards program at the point of sale, how we use it, and the choices available to them.
Information we collect
When a customer enrolls in a merchant's rewards program on the customer-facing display at the checkout counter, we collect the mobile phone number or email address the customer enters, the name they provide, and each consent choice they make, along with the version of the merchant's rewards program terms that was displayed to them and the time they agreed.
We also record the purchases a customer makes at that merchant, which is what the rewards balance is calculated from, and the delivery status of messages we send them.
How we use mobile phone numbers
A mobile phone number is used only to send the categories of message the customer specifically consented to, and only on behalf of the merchant the customer enrolled with:
- Transactional messages. A digital receipt sent after a purchase, and rewards account notices such as points earned, points nearing expiration, and rewards available to redeem. Sent only to customers who checked the digital receipts box.
- Marketing messages. Occasional promotional offers, discounts, and store events from that merchant. Sent only to customers who separately checked the offers box.
A phone number entered only to look up an existing rewards account is never treated as consent to receive messages.
We do not share your mobile number
Mobile phone numbers and SMS consent are not shared with, sold, rented, or otherwise disclosed to third parties or affiliates for their marketing purposes. No mobile information is shared with third parties for marketing or promotional purposes of any kind. Information sharing is limited to subcontractors that provide the service itself, such as our messaging carrier, which may not use the information for any purpose other than delivering the message. A merchant sees only the customers enrolled with that merchant; numbers are never pooled or exchanged between merchants.
Message frequency, rates, and opting out
Message frequency varies with how often a customer shops, typically 1 to 4 messages per month. Message and data rates may apply.
A customer may opt out at any time by replying STOPto any message, which ends all messages from that merchant, or by asking staff at any of the merchant's locations to remove their number. Replying HELP returns help information and our support contact. Carriers are not liable for delayed or undelivered messages.
Retention, access, and deletion
We retain a customer's contact details, consent record, and rewards ledger for as long as their rewards account is active. On request we will remove a customer's contact details and their ability to be looked up. Purchase and rewards ledger entries are retained as financial records after that removal, no longer linked to identifying contact details.
To make a request, contact us at the address below or ask staff at the merchant location where the account was opened.
Children
The service is not directed at children under 13, and we do not knowingly enroll them or collect their information.
Changes to this policy
We will post any change on this page and update the date above. Material changes to how mobile numbers are used will not be applied retroactively to consent already given.
Contact
Ingenium Concepts — info@ingeniumconcepts.io